Need to avoid making it a tutorial, but rather a story with a character's journey. Maybe include emotions—frustration, satisfaction. Maybe some twists, like the colleague's machine has the file but needs access, or the support team takes time to respond.
Need to avoid making it a tutorial, but rather a story with a character's journey. Maybe include emotions—frustration, satisfaction. Maybe some twists, like the colleague's machine has the file but needs access, or the support team takes time to respond.